‘Dirty toilets’ put 97% of Brits off returning to restaurants

22/12/2017 - 07:00
Over 97% of people would be put off returning to a restaurant or bar because of the poor state of its toilets, according to a new study.

Of the 2,012 UK residents polled in the study by Cannon Hygiene, 85% said they would warn friends and family from going to a restaurant if the toilets were in bad condition.

More than three quarters (76%) said they would be put off visiting if a friend or relative had warned them of the poor state of its restrooms. 

Unclean facilities (90%), a lack of toilet paper (89%), no soap (70%) and bad smells (63%) were the most popular grievances listed.

To avoid touching unhygienic surfaces, 29% said they would squat above the toilet, 24% lay down toilet paper on the seat and 23% cover their hands when holding doors.

Older Brits are more likely to care than millennials, with nearly all (99%) over 55s saying unclean toilets would put them off returning versus 95% of 18-24 year olds.

When it comes to complaining, 60% of respondents said they would be likely to bring it up with staff directly, while a 24% say they’d complain on social media.

Howard Sedgwick, managing director of Cannon Hygiene, said: “Many of us are conscious of the upkeep of restrooms in public places, particularly those where food is being prepared as it suggests a lot about the hygiene elsewhere in the building.

“Britons are clearly sticklers for good hygiene and the data suggests that a huge majority of us aren’t willing to put up with poor standards with many going above and beyond to warn friends, family and followers on social media when they’ve had a bad experience.

“It’s a warning to restaurants, bars, hotels and others in the retail and leisure sector that their repeat business can goes out of the window very quickly if customers are forced to use facilities that aren’t up to scratch.”

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